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Institution
Library
17
KPM Bandar Melaka
17
KPM Seri Iskandar
13
KPM Ayer Molek
9
Perpustakaan MARA
6
KPM Indera Mahkota
5
KPM Beranang
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4
IKM Kuala Lumpur
2
KM Banting
1
IKM Alor Setar
1
IKM Beseri
1
KKTM Balik Pulau
1
KKTM Masjid Tanah
1
KKTM Pasir Mas
1
KKTM Sri Gading
1
KM Kulim
1
KM Seremban
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Item Category
Collection
Call Number
Author
7
Wirtz, Jochen
6
Lovelock, Christopher
5
Muhammad Shahrim Ab. Karim
4
Chew, Patricia
4
Lovelock, Christopher H.
2
Bitner, Mary Jo
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2
Clark, Graham
2
Fitzsimmons, James A.
2
Johnston, Robert
2
Lovelock, Christopher, Wirtz, Jochen
2
Lovelock,Christoper
2
Patterson,Paul G.
2
Ruin, Josef Eby
2
Saunders, Anthony
2
Serling, Bob
2
Tripathy, Nalini Prava
2
Walker,Rhett H.
2
Wilson, Alan
2
Woodruffe, Helen
2
Wright, Lauren
2
Zeithaml, Valarie A.
2
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
1
Adelson, Rachel
1
Ahonen,Tomi T
1
Bateson, John E. G.
1
Bateson, John E.G
1
Beckford, John L. W.
1
Berry, Leonard L.
1
Bremler, Dwayne D
1
Breznick, Alan
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Subject
43
Service industries
29
Marketing
16
Management
11
Customer services
9
Financial services industry
5
Banks and banking
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5
Hospitality industry
5
Professions
5
Services industries
4
Financial service industry
4
Information services industry
3
Financial institutions
3
New business enterprises
3
Risk management
3
management
2
Banking law
2
Business
2
Case studies
2
Customer sevices
2
Finance
2
Financial services industry-Malaysia
2
Hospitality
2
Information consultants
2
New business enterprise
2
Service industries workers
2
United States
2
marketing
1
Asia
1
Bank management
1
Banking law-Malaysia
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Region
Year of Publication