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Institution
Library
Item Category
Collection
Call Number
Author
5
Kaufman, Ron
3
Bruhn, Manfred
3
Chopra, Sunil
3
Georgi, Dominik
3
Lovelock, Christopher H.
3
Lundin, Stephen C.
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3
Martin, William B.
3
Rahmat Ismail
2
Amir Faisal
2
Bitner, Mary Jo
2
Faris Azzaki
2
Gallagher, Richard S.
2
Gallo, Carmine
2
Harris, Elaine K.
2
Mackay, Harvey
2
Meindl, Peter
2
Patterson,Paul G.
2
Paul, Harry
2
Walker,Rhett H.
2
Wirtz, Jochen
2
Zeithaml, Valarie A.
2
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
1
9780814473658
1
Adams, Bob
1
Alex Osterwalder?[et al.]
1
Aun, Michael
1
Bacal, Robert
1
Baker, Susan
1
Barlow, Janelle
1
Barnes, Roy
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Subject
74
Customer services
26
Customer relations
21
Management
14
Consumer satisfaction
12
Marketing
8
Service industries
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7
Customer service
5
Customer Services
4
Success in business
4
customer services
3
Customer Relations
3
Employee motivation
3
Industrial procurement
3
Interpersonal relations
3
Marketing channels
3
Materials management
3
Quality control
2
Business logistics-management
2
Consumer complaints
2
Creative thinking
2
Customer Service
2
Customer services-management
2
Delivery of goods
2
Employees
2
Marketing and sales
2
Physical distribution of goods
2
Professions
2
Psychological aspects
2
Relationship marketing
2
Selling
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Year of Publication