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Institution
Library
Item Category
Collection
Call Number
Author
3
Kaufman, Ron
3
Lovelock, Christopher H.
3
Lundin, Stephen C.
3
Rahmat Ismail
2
Bitner, Mary Jo
2
Chopra, Sunil
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2
Gallagher, Richard S.
2
Gallo, Carmine
2
Harris, Elaine K.
2
Meindl, Peter
2
Patterson,Paul G.
2
Walker,Rhett H.
2
Wirtz, Jochen
2
Zeithaml, Valarie A.
2
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
1
9780814473658
1
Adams, Bob
1
Alex Osterwalder?[et al.]
1
Aun, Michael
1
Bacal, Robert
1
Baker, Susan
1
Barnes, Roy
1
Bernarda, Gregory
1
Berry, Leonard L.
1
Bremler, Dwayne D
1
Bruhn, Manfred
1
Chakrapani, Chuck
1
Cheverton, Peter
1
Christensen, Clayton M.
1
Christensen, John
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Subject
Customer services
24
Customer relations
15
Management
13
Consumer satisfaction
12
Marketing
8
Service industries
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3
Employee motivation
3
Interpersonal relations
3
Quality control
3
Success in business
2
Creative thinking
2
Delivery of goods
2
Employees
2
Industrial procurement
2
Marketing channels
2
Materials management
2
Physical distribution of goods
2
Professions
2
Psychological aspects
2
Relationship marketing
2
Selling
1
Asia
1
Banks and banking
1
Business logistic
1
Business logistics
1
Business planning
1
Case studies
1
Commerce
1
Consumer behavior
1
Consumer complaints
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Year of Publication