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Call Number: H - Social Science
Institution: Kolej Professional MARA
Subject: Customer services
Institution
Library
Item Category
Collection
Call Number
Author
2
Bitner, Mary Jo
2
Harris, Elaine K.
2
Kaufman, Ron
2
Lovelock, Christopher H.
2
Rahmat Ismail
2
Wirtz, Jochen
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2
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
1
9780814473658
1
Adams, Bob
1
Alex Osterwalder?[et al.]
1
Aun, Michael
1
Bacal, Robert
1
Baker, Susan
1
Bremler, Dwayne D
1
Bruhn, Manfred
1
Chakrapani, Chuck
1
Cheverton, Peter
1
Chopra, Sunil
1
Clark, Moira
1
Freemantle, David
1
Gallagher, Richard S.
1
Gallo, Carmine
1
Gattorna, John
1
Georgi, Dominik
1
Gremler, Dwayne D
1
Gro·nroos, Christian
1
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
1
Holmes, Mark
1
Lovelock, Christopher
1
Lundin, Stephen C.
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Subject
Customer services
11
Customer relations
9
Management
9
Marketing
8
Consumer satisfaction
6
Service industries
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2
Interpersonal relations
2
Professions
2
Selling
1
Asia
1
Banks and banking
1
Business logistic
1
Business logistics
1
Commerce
1
Consumer complaints
1
Creative thinking
1
Customer satisfaction
1
Customer service
1
Customes satisfaction
1
Delivery of goods
1
Employee loyalty
1
Employee motivation
1
Employees
1
Evaluation
1
Includes bibliographical references and index
1
Industrial procurement
1
Key accounts
1
Management, Quality control
1
Marketing channels
1
Materials management
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Year of Publication