Fleming, N., & Veltman, S. (2018). Dealing with difficult customers: How to turn demanding, dissatisfied, and disagreeable clients into your best customers. Wayne, NJ: Career Press.
Chicago Style CitationFleming, Noah, and Shawn Veltman. Dealing With Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers. Wayne, NJ: Career Press, 2018.
MLA CitationFleming, Noah, and Shawn Veltman. Dealing With Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers. Wayne, NJ: Career Press, 2018.
Warning: These citations may not always be 100% accurate.