A guide to help desk technology, tools & techniques
| Main Author: | McBride, Dione |
|---|---|
| Format: | Open Shelf |
| Published: |
Cambridge, Mass.:
Course Technology,
c2000.
|
| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
xviii, 358 p.; 24 cm. |
| ISBN: |
0760071519 |