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| LEADER |
00675pamja2200181 4500 |
| 001 |
0000119160_0030 |
| 005 |
20180115090000.0 |
| 020 |
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|a 9780814431832 (paperback)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G354 2013
|
| 100 |
1 |
|
|a Gallagher, Richard S.
|
| 245 |
1 |
4 |
|a The customer service survival kit :
|b what to say to defuse even the worst customer situations
|c Richard S. Gallagher; foreword by Carol Roth.
|
| 264 |
|
1 |
|a New York:
|b American Management Association,
|c c2013.
|
| 300 |
|
|
|a xvi, 189p.;
|c 23cm..
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| 504 |
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|a Includes bibliographical references (pages 179-181) and index
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|
| 700 |
1 |
|
|a Roth, Carol
|
| 999 |
|
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|a 0000202467
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