The customer service survival kit : what to say to defuse even the worst customer situations
| Main Author: | Gallagher, Richard S. |
|---|---|
| Other Authors: | Roth, Carol |
| Format: | Open Shelf |
| Published: |
New York:
American Management Association,
c2013.
|
| Subjects: |
| Physical Description: |
xvi, 189p.; 23cm.. |
|---|---|
| Bibliography: |
Includes bibliographical references (pages 179-181) and index |
| ISBN: |
9780814431832 (paperback) |