Gallagher, R. S., & Roth, C. (2013). The customer service survival kit: What to say to defuse even the worst customer situations. New York: American Management Association.
Chicago Style CitationGallagher, Richard S., and Carol Roth. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. New York: American Management Association, 2013.
MLA CitationGallagher, Richard S., and Carol Roth. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations. New York: American Management Association, 2013.
Warning: These citations may not always be 100% accurate.