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| LEADER |
00597pamja2200181 4500 |
| 001 |
0000119159_0030 |
| 005 |
20180115090000.0 |
| 020 |
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|a 9780814431993
|
| 090 |
0 |
0 |
|a HF5415.5
|b .T65 2013
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| 100 |
1 |
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|a Toister, Jeff
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| 245 |
1 |
0 |
|a Service failure :
|b the real reasons employees struggle with customer service and what you can do about it
|c Jeff Toister.
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| 260 |
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|a New York:
|b American Management Association,
|c 2013.
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| 300 |
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|a v, 202p.;
|c 24cm..
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| 500 |
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|a Includes index
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| 650 |
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0 |
|a Customer relations
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| 650 |
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0 |
|a Customer services
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| 650 |
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0 |
|a Employees
|x Training of
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| 999 |
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|a 0000202459
|
