Service failure : the real reasons employees struggle with customer service and what you can do about it
| Main Author: | Toister, Jeff |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
American Management Association,
2013.
|
| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
v, 202p.; 24cm.. |
| ISBN: |
9780814431993 |