Service failure : the real reasons employees struggle with customer service and what you can do about it
| Main Author: | Toister, Jeff |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
American Management Association,
2013.
|
| Subjects: |
KPM BANDAR MELAKA
| Call Number: |
HF5415 5 T65 2013 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000202459 | OPEN SHELF | BOOK | AVAILABLE |