APA Citation

Futrell, C. M. (2012). ABC's of relationship selling through service (12 th ed.). New York: McGraw-Hill/Irwin.

Chicago Style Citation

Futrell, Charles M. ABC's of Relationship Selling Through Service. 12 th ed. New York: McGraw-Hill/Irwin, 2012.

MLA Citation

Futrell, Charles M. ABC's of Relationship Selling Through Service. 12 th ed. New York: McGraw-Hill/Irwin, 2012.

Warning: These citations may not always be 100% accurate.