Cover Image

All customers are irrational.

Main Author:	Cusick, William J.
Format:	Open Shelf
Published:	America: Amazon, 2009.

Similar Items

Perkhidmatan pelanggan yang berkualiti
by: Martin, William B.
Published: (1994)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by: Gee, Val
Published: (2009)

Quality customer service for front line staff
by: Martin, William B.
Published: (1994)

Quality customer service
by: Martin, William B.
Published: (1989)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
by: Goodman, John A.
Published: (2009)

Quality customer Service
by: Martin,William B.
Published: (2001)

Services marketing: integrating customer focus across the firm.
by: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Published: (2009)

Good service is good business : simple strategies for success
by: DeVrye, Catherine
Published: (2001)

Customers first : dominate your market by winning them over where it counts the most
by: Bueno, Bolivar J.
Published: (2012)

Inspire! : how to keep your customers when your competitors can't
by: Champy, Jim
Published: (2009)

12 Steps to success throught service
by: Hopson, Barrie Dr.
Published: (1993)

Beyond customer service : Keeping customers for life
by: Gerson, Richard F.
Published: (1992)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: Payne, Shelia
Published: (1999)

Memikat hati pelanggan
by: Holmes, Mark

Cara memikat dan menambat hati pelanggan
by: LeBoeuf, Michael
Published: (1995)

Who stole my customer??: winning strategies for creating and sustaining customer loyalty.
by: Thompson, Harvey
Published: (2015)

The effortless experience: conquering the new battleground for customer loyalty.
by: Dixon, Matthew, Toman, Nick, DeLisi, Rick
Published: (2013)

The customer service survival kit : what to say to defuse even the worst customer situations
by: Gallagher, Richard S.
Published: (2013)

Researching customer satisfaction & loyalty : how to find out what people reslly think.
by: Szwarc,Paul,
Published: (2005)

Pelanggan setia
by: Md. Ali Berahim
Published: (2010)

Customers run your compony, they pay the bills
Published: (1990)

How To Handle Customer Complaints : a Company Guide To Customer Relations And Consumer Rights
by: Moore, Chris
Published: (1975)

Customer satisfaction : The other half of your job
by: Scott, Dru, Dr.
Published: (1988)

Business success through service excellence
by: Clark, Moira
Published: (2004)

Introduction to help concepts and skills
by: Sanderson, Susan M.
Published: (2004)

Raving fans : a revolutionary approach to customer service
by: Blanchard, Kenneth
Published: (1993)

Customer service: a practical approach.
by: Harris, Elaine K.
Published: (2010)

Customer service: a practical approach.
by: Harris, Elaine K.
Published: (2013)

Tip menawan hati pelanggan.
by: Zainuddin Zakaria, Ziadatul Hidayah Zakaria
Published: (2008)

Customer Service : Building Successful Skills For The Twenty - First Century
by: Lucas,Robert W.
Published: (2005)

THE POWER of understanding PEOPLE.
by: Mitchell, Dave

Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
by: Fleming, Noah
Published: (2018)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
by: Aun, Michael
Published: (2011)

The ultimate question : driving good profits and true growth
by: Reichheld, Fred
Published: (2006)

Successful customer service
by: Rowson, Pauline

You can't win a fight with your client and 49 other rules for providing great service
by: Markert, Tom
Published: (2007)

Productivity and service quality : an essential reading for service providers
by: Han, Flora
Published: (1996)

Award winning customer service : 101 ways to guarantee great performance
by: Evenson, Renee
Published: (2007)

The customer signs your paycheck
by: Cooper, Frank
Published: (2010)

What customers like about you : adding emotional value for service excellence and competitive advantage
by: Freemantle, David
Published: (1998)