APA Citation

Harris, E. K. (2006). Customer service: A practical approach (4th.ed.). NJ: Pearson.

Chicago Style Citation

Harris, Elaine K. Customer Service: A Practical Approach. 4th.ed. NJ: Pearson, 2006.

MLA Citation

Harris, Elaine K. Customer Service: A Practical Approach. 4th.ed. NJ: Pearson, 2006.

Warning: These citations may not always be 100% accurate.