Business process management and the balanced scorecard.
| Main Author: | Smith, F. Ralph |
|---|---|
| Format: | Open Shelf |
| Published: |
New jersey:
John wiley & sons, inc,
2007.
|
| Physical Description: |
x, 227p. ,: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes index |
| ISBN: |
0470047461 |