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| LEADER |
00706pamja2200229 4500 |
| 001 |
0000100585_0029 |
| 005 |
20180305090000.0 |
| 020 |
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|a 9780470028629
|
| 090 |
0 |
0 |
|a HD9980.5
|b .G776 2007
|
| 100 |
0 |
|
|a Gro·nroos, Christian
|
| 245 |
1 |
0 |
|a Service management and marketing :
|b customer management in service competition
|c Christian Grnroos..
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| 250 |
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|a 3rd..
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| 260 |
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|a England:
|b John Wiley,
|c 2007.
|
| 300 |
|
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|a x, 483 p.:
|b ill.;
|c 24 cm..
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| 504 |
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|a Includes bibliographical references and index.
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| 650 |
0 |
0 |
|a Customer services.
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| 650 |
0 |
0 |
|a Service industries--Marketing.
|
| 999 |
|
|
|a 0000169696
|
| 999 |
|
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|a 0000169697
|
| 999 |
|
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|a 0000169698
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| 999 |
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|a 0000169699
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| 999 |
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|a 0000170408
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