APA Citation

Gro·nroos, C. (2007). Service management and marketing: Customer management in service competition (3rd.). England: John Wiley.

Chicago Style Citation

Gro·nroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3rd. England: John Wiley, 2007.

MLA Citation

Gro·nroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3rd. England: John Wiley, 2007.

Warning: These citations may not always be 100% accurate.