Calming upset customers staying effective during unpleasant situations.
| Main Author: | Morgan, Rebecca L |
|---|---|
| Format: | Open Shelf |
| Published: |
Menlo Park, CA:
Crisp Publications,
2003.
|
| Edition: | 3rd. ed.. |
| Series: |
A fifty-minute series book
|
| Subjects: |
| LEADER | 00607pamja2200193 4500 | ||
|---|---|---|---|
| 001 | 0000100127_0029 | ||
| 005 | 20180326090000.0 | ||
| 020 | |a 1560526696 | ||
| 090 | 0 | 0 | |a HF5415.5 |b .M666 2003 |
| 100 | 0 | |a Morgan, Rebecca L | |
| 245 | 1 | 0 | |a Calming upset customers staying effective during unpleasant situations. |
| 250 | |a 3rd. ed.. | ||
| 260 | |a Menlo Park, CA: |b Crisp Publications, |c 2003. | ||
| 300 | |a xiv, 82 p.: |b ill.; |c 26 cm. | ||
| 490 | 0 | |a A fifty-minute series book | |
| 504 | |a Includes bibliographical references (p. 80) | ||
| 650 | 0 | 0 | |a Customer services |
| 650 | 0 | 0 | |a Consumer complaints |
| 999 | |a 0000168870 | ||