Calming upset customers staying effective during unpleasant situations.
| Main Author: | Morgan, Rebecca L |
|---|---|
| Format: | Open Shelf |
| Published: |
Menlo Park, CA:
Crisp Publications,
2003.
|
| Edition: | 3rd. ed.. |
| Series: |
A fifty-minute series book
|
| Subjects: |
| Physical Description: |
xiv, 82 p.: ill.; 26 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 80) |
| ISBN: |
1560526696 |