Morgan, R. L. (2003). Calming upset customers staying effective during unpleasant situations (3rd. ed.). Menlo Park, CA: Crisp Publications.
Chicago Style CitationMorgan, Rebecca L. Calming Upset Customers Staying Effective During Unpleasant Situations. 3rd. ed. Menlo Park, CA: Crisp Publications, 2003.
MLA CitationMorgan, Rebecca L. Calming Upset Customers Staying Effective During Unpleasant Situations. 3rd. ed. Menlo Park, CA: Crisp Publications, 2003.
Warning: These citations may not always be 100% accurate.