APA Citation

Morgan, R. L. (2003). Calming upset customers staying effective during unpleasant situations (3rd. ed.). Menlo Park, CA: Crisp Publications.

Chicago Style Citation

Morgan, Rebecca L. Calming Upset Customers Staying Effective During Unpleasant Situations. 3rd. ed. Menlo Park, CA: Crisp Publications, 2003.

MLA Citation

Morgan, Rebecca L. Calming Upset Customers Staying Effective During Unpleasant Situations. 3rd. ed. Menlo Park, CA: Crisp Publications, 2003.

Warning: These citations may not always be 100% accurate.