Calming upset customers staying effective during unpleasant situations.
| Main Author: | Morgan, Rebecca L |
|---|---|
| Format: | Open Shelf |
| Published: |
Menlo Park, CA:
Crisp Publications,
2003.
|
| Edition: | 3rd. ed.. |
| Series: |
A fifty-minute series book
|
| Subjects: |
KOLEJ PROFESIONAL MARA AYER MOLEK
| Call Number: |
HF5415 5 M666 2003 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000168870 | OPEN SHELF | BOOK | FINAL PROCESSING |