The management of service operations.
| Main Author: | Wright, J. Nevan |
|---|---|
| Format: | Open Shelf |
| Published: |
London:
Thomson Learning,
2004.
|
| Edition: | 2nd. ed.. |
| Subjects: |
| Physical Description: |
xxi, 346 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 341-342) and index |
| ISBN: |
1844800512 |