Service operations management : improving service delivery..
| Main Author: | Johnston, Robert |
|---|---|
| Other Authors: | Clark, Graham |
| Format: | Open Shelf |
| Published: |
England:
Prentice Hall,
2005.
|
| Edition: | 2nd ed.. |
| Subjects: |
| Physical Description: |
xix, 496p. ill (some col.); 25cm. |
|---|---|
| Bibliography: |
Includes index. |
| ISBN: |
0273683675 |