Johnston, R., & Clark, G. (2005). Service operations management: Improving service delivery. (2nd ed.). England: Prentice Hall.
Chicago Style CitationJohnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 2nd ed. England: Prentice Hall, 2005.
MLA CitationJohnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 2nd ed. England: Prentice Hall, 2005.
Warning: These citations may not always be 100% accurate.