Who stole my customer?? : winning strategies for creating and sustaining customer loyalty..
| Main Author: | Thompson, Harvey |
|---|---|
| Format: | Open Shelf |
| Published: |
New Jersey:
Prentice Hall,
2003.
|
| Physical Description: |
xiv, 210p. ill; 24cm. |
|---|---|
| Bibliography: |
Includes index. |
| ISBN: |
0131453564 |