APA Citation

Timm, P. R. (2005). Customer service: Career success through customer satisfaction. (3rd ed.). New Jersey: Prentice Hall.

Chicago Style Citation

Timm, Paul R. Customer Service: Career Success Through Customer Satisfaction. 3rd ed. New Jersey: Prentice Hall, 2005.

MLA Citation

Timm, Paul R. Customer Service: Career Success Through Customer Satisfaction. 3rd ed. New Jersey: Prentice Hall, 2005.

Warning: These citations may not always be 100% accurate.