Customer culture: how FedEx and other great companies put the customer first every day.

Main Author: Basch, Michael D
Format: Open Shelf
Published: New Jersey: Pearson Education, 2003.
Subjects:
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090 0 0 |a HD58.7   |b .B372 2003 
100 0 |a Basch, Michael D  
245 1 0 |a Customer culture: how FedEx and other great companies put the customer first every day. 
260 |a New Jersey:   |b Pearson Education,   |c 2003. 
300 |a xxv, 274p.;   |c 23cm.. 
504 |a Includes index 
650 0 0 |a Organizational effectiveness  
650 0 0 |a Corporate culture  
999 |a 0000168641