Why customers don't do what you want them to do
| Main Author: | Fournies, Ferdinand |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
McGraw-Hill,
2003.
|
| Physical Description: |
ix , 48p.; 22 cm. |
|---|---|
| Bibliography: |
Includes index |
| ISBN: |
0071417508 |