Rahsia kejayaan ; mengendali aduan pelanggan mengubag cabaran kepada peluang
| Main Author: | Denham, Jennifer |
|---|---|
| Format: | Open Shelf |
| Published: |
Petaling Jaya, Selangor:
Prentice Hall,
2003.
|
| Physical Description: |
ix, 250p; 21cm. |
|---|---|
| Bibliography: |
Includes index |
| ISBN: |
9832473845 |