Rahsia kejayaan mengendali aduan pelanggan.
| Main Author: | Denham Jennifer |
|---|---|
| Format: | Reference |
| Language: | Malay |
| Published: |
Petaling Jaya:
Prentice Hall,
2003.
|
| Physical Description: |
250p.. |
|---|---|
| ISBN: |
9832473845 |