Cover Image

Value proposition design: how to create products and services customers want.

Main Author:	Alex Osterwalder?[et al.]
Format:	Open Shelf
Published:	Hoboken, N.J.: John Wiley & Sons, 2014.
Series:	Strategyzer series
Subjects:	Customer services > Management

Similar Items

Value proposition design : how to create products and services customers want
by: Osterwalder, Alexander
Published: (2014)

Value proposition design: How to create products and services customers want.
Published: (2014)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: Payne, Shelia
Published: (1999)

Successful customer service
by: Rowson, Pauline

What customers really want
by: McKain, Scott
Published: (2005)

Productivity and service quality : an essential reading for service providers
by: Han, Flora
Published: (1996)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
by: Goodman, John A.
Published: (2009)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
by: Aun, Michael
Published: (2011)

Customer retention strategies
by: Nek Kamal Yeop Yunus
Published: (2013)

What customers want : using outcome-driven innovation to create break through products and services
by: Ulwick,Anthony W.,
Published: (2005)

What customers like about you : adding emotional value for service excellence and competitive advantage
by: Freemantle, David
Published: (1998)

What's The Future Of Business?: Changing The Way Business Create Experiences.
by: Brian Solis
Published: (2013)

Lean solutions : how companies and customers can create value and wealth together..
by: Womack, James P.
Published: (2005)

The value profit chain: treat employees like customers and customers like employees.
by: Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Published: (2003)

Customers run your compony, they pay the bills
Published: (1990)

Quality customer service for front line staff
by: Martin, William B.
Published: (1994)

Quality customer service
by: Martin, William B.
Published: (1989)

Business success through service excellence
by: Clark, Moira
Published: (2004)

Introduction to help concepts and skills
by: Sanderson, Susan M.
Published: (2004)

Raving fans : a revolutionary approach to customer service
by: Blanchard, Kenneth
Published: (1993)

Customer service: a practical approach.
by: Harris, Elaine K.
Published: (2010)

Customer service: a practical approach.
by: Harris, Elaine K.
Published: (2013)

Tip menawan hati pelanggan.
by: Zainuddin Zakaria, Ziadatul Hidayah Zakaria
Published: (2008)

Customer Service : Building Successful Skills For The Twenty - First Century
by: Lucas,Robert W.
Published: (2005)

THE POWER of understanding PEOPLE.
by: Mitchell, Dave

Five star service, one star budget : how to create magic moments for your customers that get you notices, remembered and referred
by: Heppell, Michael
Published: (2006)

Upside-down marketing: : turning your ex-customers into your best customers/
by: Walther, George R.
Published: (1994)

Services marketing : people, technology, strategy
by: Wirtz, Jochen
Published: (2016)

Up your service! : great ideas
by: Kaufman, Ron
Published: (2005)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by: Gee, Val
Published: (2009)

Beyond customer service : Keeping customers for life
by: Gerson, Richard F.
Published: (1992)

Memikat hati pelanggan
by: Holmes, Mark

Cara memikat dan menambat hati pelanggan
by: LeBoeuf, Michael
Published: (1995)

The customer service survival kit : what to say to defuse even the worst customer situations
by: Gallagher, Richard S.
Published: (2013)

Perkhidmatan pelanggan yang berkualiti
by: Martin, William B.
Published: (1994)

Services marketing: integrating customer focus across the firm.
by: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Published: (2013)

Services marketing: integrating customer focus across the firm.
by: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Published: (2009)

Living supply chains : how to mobilize the enterprise around delivering what your customers want.
by: Gattorna, John.
Published: (2006)

Services marketing : : concepts, strategies & cases.
by: K. Douglas Hoffman?[et al.]
Published: (2009)

Stop selling, start partnering : the new thinking about finding and keeping customers
by: Wilson, Larry
Published: (1994)