Customer service: a practical approach.

Main Author: Harris, Elaine K.
Published: Upper Saddle River, N.J.: Pearson Education, Inc., 2013.
Edition: 6th ed.
Subjects:
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090 0 0 |a HF5415.5 .H373 2013  
100 1 |a Harris, Elaine K.  
245 1 0 |a Customer service: a practical approach. 
250 |a 6th ed. 
260 |a Upper Saddle River, N.J.:   |b Pearson Education, Inc.,   |c 2013. 
300 |a xv, 175p.:   |b ill.;   |c 26cm.. 
500 |a Includes index 
650 0 0 |a Customer services  
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