Service management: operations, strategy, information technology.
| Main Author: | Fitzsimmons, James A., Fitzsimmons, Mona J. |
|---|---|
| Published: |
New York:
McGraw-Hill,
2011.
|
| Edition: | 7th ed. |
| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
xviii, 541p.: ill.; 29cm.. |
| ISBN: |
9780073403359 |