APA Citation

Johnston, R. (2012). Service operations management: Improving service delivery (4th ed.). Harlow, England: Pearson Education Limited.

Chicago Style Citation

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th ed. Harlow, England: Pearson Education Limited, 2012.

MLA Citation

Johnston, Robert. Service Operations Management: Improving Service Delivery. 4th ed. Harlow, England: Pearson Education Limited, 2012.

Warning: These citations may not always be 100% accurate.