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| LEADER |
00613pamja2200193 4500 |
| 001 |
0000083850_0030 |
| 005 |
20170712090000.0 |
| 020 |
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|a 0743225694
|
| 090 |
0 |
0 |
|a HF5415.5 .H474 2003
|
| 100 |
1 |
|
|a Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
|
| 245 |
1 |
4 |
|a The value profit chain: treat employees like customers and customers like employees.
|
| 260 |
|
|
|a New York:
|b Free Press,
|c 2003.
|
| 300 |
|
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|a xxii, 377p.:
|b ill.;
|c 24cm..
|
| 500 |
|
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|a Includes index
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| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Employee loyalty
|
| 999 |
|
|
|a 0000142992
|
| 999 |
|
|
|a 0000142993
|
