The value profit chain: treat employees like customers and customers like employees.
| Main Author: | Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A. |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
Free Press,
2003.
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| Subjects: |
| Item Description: |
Includes index |
|---|---|
| Physical Description: |
xxii, 377p.: ill.; 24cm.. |
| ISBN: |
0743225694 |