APA Citation

Heskett, J. L. (2003). The value profit chain: Treat employees like customers and customers like employees. New York: Free Press.

Chicago Style Citation

Heskett, James L. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.

MLA Citation

Heskett, James L. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.

Warning: These citations may not always be 100% accurate.