The value profit chain: treat employees like customers and customers like employees.
| Main Author: | Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A. |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
Free Press,
2003.
|
| Subjects: |
KPM BANDAR MELAKA
| Call Number: |
HF5415 5 H474 2003 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000142992 | OPEN SHELF | BOOK | AVAILABLE |
| 0000142993 | OPEN SHELF | BOOK | AVAILABLE |