Service operations management: strategy, design and delivery.
| Main Author: | Hope, Christine, Muhlemann, Alan |
|---|---|
| Published: |
Harlow, England:
Pearson Education Limited,
1997.
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| Subjects: |
| Item Description: |
Includes bibliographical references and index |
|---|---|
| Physical Description: |
viii, 352p.: ill.; 24cm.. |
| ISBN: |
0131499157 |