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Pengurusan khidmat pelanggan: petua & teknik.

Main Author:	Rahmat Ismail
Format:	Open Shelf
Published:	Kuala Lumpur: Utusan Publications & Distributors Sdn. Bhd., 2001.
Series:	Siri motivasi dan kecemerlangan Utusan
Subjects:	Customer services > Evaluation Consumer satisfaction

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