Bacal, R. (2011). Perfect phrases for customer service: Hundreds of ready - to - use phrases for handling any customer service situation (2 nd ed.). New York: McGraw-Hill.
Chicago Style CitationBacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready - to - Use Phrases for Handling Any Customer Service Situation. 2 nd ed. New York: McGraw-Hill, 2011.
MLA CitationBacal, Robert. Perfect Phrases for Customer Service: Hundreds of Ready - to - Use Phrases for Handling Any Customer Service Situation. 2 nd ed. New York: McGraw-Hill, 2011.
Warning: These citations may not always be 100% accurate.