Management : meeting and exceeding customer expactation

Main Author: Plunkett, Warren
Other Authors: Gemmy S. Allen, Raymond F. Athner
Format: Open Shelf
Published: Mason, OH : Cengage, 2011.
Edition: 10th ed..
Subjects:
Physical Description: xxv, 707p. ill.; 26 cm.
Bibliography: Includes bibliographical references and index
ISBN: 9781111221348