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| LEADER |
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| 001 |
0000079860_0034 |
| 005 |
20170719090000.0 |
| 005 |
20160504154030.0 |
| 020 |
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|a 9780273740483
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| 037 |
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|a Bookline
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| 040 |
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|a Library of Congress
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| 090 |
0 |
0 |
|a HD 9980.5.J644 2012
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| 100 |
1 |
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|a Johnston, Robert
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| 245 |
1 |
0 |
|a Service operations management : improving services delivery
|c Robert Johnston, Graham Clark, Micheal Shulver.
|
| 250 |
|
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|a 4th ed.
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| 260 |
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|a Harlow : Pearson Education, 2012.
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| 300 |
|
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|a xxii, 462 p.:
|b ill.;
|c 27 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
|
0 |
|a Services industries
|x Management
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| 700 |
0 |
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|a Clark, Graham
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| 700 |
0 |
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|a Shulver, Michael
|
| 740 |
0 |
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|a Service operations management : improving services delivery
|
| 999 |
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|a 0000134723
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