Service operations management : improving services delivery
| Main Author: | Johnston, Robert |
|---|---|
| Other Authors: | Clark, Graham, Shulver, Michael |
| Format: | Open Shelf |
| Published: |
Harlow : Pearson Education, 2012.
|
| Edition: | 4th ed. |
| Subjects: |
| Physical Description: |
xxii, 462 p.: ill.; 27 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780273740483 |