APA Citation

Johnston, R., Clark, G., & Shulver, M. Service operations management: Improving services delivery (4th ed.). Harlow : Pearson Education, 2012.

Chicago Style Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Services Delivery. 4th ed. Harlow : Pearson Education, 2012.

MLA Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Services Delivery. 4th ed. Harlow : Pearson Education, 2012.

Warning: These citations may not always be 100% accurate.