Meeting Customer Needs : CMI Open Learning Programme.

Main Author: Smith, Ian
Format: Open Shelf
Published: Oxford: Butterworth Heinmann, 2003.
Edition: 3rd. ed..
Subjects:
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040 |a Lib. of Congress 
090 0 0 |a HF 5415 2003  
100 1 |a Smith, Ian  
245 1 0 |a Meeting Customer Needs :   |b CMI Open Learning Programme. 
250 |a 3rd. ed.. 
260 |a Oxford:   |b Butterworth Heinmann,   |c 2003. 
300 |a xiii; 218 p.;   |c 25 cm.. 
500 |a Includes index 
650 0 |a Marketing  
650 0 |a Customer services  
740 0 |a Meeting customer needs 
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