Smith, I. (2003). Meeting Customer Needs: CMI Open Learning Programme (3rd. ed.). Oxford: Butterworth Heinmann.
Chicago Style CitationSmith, Ian. Meeting Customer Needs: CMI Open Learning Programme. 3rd. ed. Oxford: Butterworth Heinmann, 2003.
MLA CitationSmith, Ian. Meeting Customer Needs: CMI Open Learning Programme. 3rd. ed. Oxford: Butterworth Heinmann, 2003.
Warning: These citations may not always be 100% accurate.