Bly, R. W., & Kelly, R. A. (2009). The encyclopedia of business letters, faxes and e-mail: Features hundreds of model letters, faxes, and e-mail to give your business writing and attention it deserves. Petaling Jaya: Advantage Quest Pub.
Chicago Style CitationBly, Robert W., and Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing and Attention It Deserves. Petaling Jaya: Advantage Quest Pub, 2009.
MLA CitationBly, Robert W., and Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing and Attention It Deserves. Petaling Jaya: Advantage Quest Pub, 2009.