A complaint is a gift : using customer feedback as a strategic tool
| Main Author: | Barlow, Janelle |
|---|---|
| Other Authors: | Moller, Claus |
| Format: | Open Shelf |
| Published: |
x' 222 p.;.
|
| Subjects: |
| LEADER | 00643pamja2200217 4500 | ||
|---|---|---|---|
| 001 | 0000079157_0034 | ||
| 005 | 20170719090000.0 | ||
| 005 | 20160504153640.0 | ||
| 020 | |a 9781881052814 | ||
| 037 | |a ZAA Murni | ||
| 040 | |a Lib. of Congress | ||
| 090 | 0 | 0 | |a HF 5415.5 |
| 100 | 1 | |a Barlow, Janelle | |
| 245 | 1 | 0 | |a A complaint is a gift : |b using customer feedback as a strategic tool |c Janelle Barlow and Claus Moller. |
| 260 | |a x' 222 p.;. | ||
| 504 | |a Includes bibliographical references and index | ||
| 650 | 0 | |a Customer service | |
| 650 | 0 | |a Consumer complaints | |
| 700 | 0 | |a Moller, Claus | |
| 740 | 0 | |a A complaint is a gift | |
| 999 | |a 0000133683 | ||